We are aware that the Scottish Government are working with employers to develop guidance on safe workplaces and have established working groups across 14 sectors to consider how quickly, and in what manner, we can start to return to work. Early priorities include the construction sectors and we continue to liaise with industry bodies in relation to when businesses such as roofers, builders, electricians, plumbers, joiners etc will be allowed to fully reopen. We will continue to provide information to our clients as details become clearer.
In the meantime our preferred list of contractors are still operating, where it is safe to do so, to provide essential services such as cleaning, gardening, maintenance, repairs and testing. We have had assurances from contractors that they are providing these services while complying with guidance on the safety and welfare of their workforce and the public.
Call Management during Covid-19
We tend to experience higher than normal call volumes at invoice billing periods. Presently, during the Covid-19 lockdown, all calls from our main switchboard are being redirected to staff mobiles who are working from home. This has worked well however we rely on the mobile networks operating efficiently and in some cases there have been dropped/lost calls. To assist us in dealing with your enquiry efficiently it would be helpful if you could email firstname.lastname@example.org and we will ensure that your enquiry is redirected and responded to within 48hrs. If you wish to pay your account we would encourage you to use our online facilities i.e Client Gateway, Website or mobile app.