Complaints Procedure


We are committed to providing a high level of customer service to our clients. However, when a complaint is received we aim to ensure that:

• Our complaints procedure is easy to follow.
• Any complaint is treated seriously.
• Complaints will be dealt with promptly and in confidence.
• Complaints will be treated impartially.

You can download a copy of our complaints procedure in PDF format here.

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194 Bath Street, Glasgow G2 4LE Tel: 0141 332 9225 Fax: 0141 332 7899 Email:
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