service update – easter weekend

Our business is operating normally and in line with Government advice all Staff are working from home.   Our office will close for the Easter Bank holiday at 1pm on Friday 10 April and will reopen again for business on Tuesday 14 April at 9am.  Contractors out of hours service is limited to essential emergency visits only.  Please bear in mind that this service is dependent upon contractors available resources which are reduced substantially at this time due to the Coronavirus outbreak, as well as the ability of the contractor to work safely in compliance with Government guidance.  If you experience any difficulty in obtaining assistance from an out of hours contractor, please email details to and you will receive a response from a member of our team.  Please stay safe and well, and enjoy your Easter break at home.  


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service update – commercial management

Coronavirus – Government Assistance Measures for Business

Following the UK Government’s announcement on 23 March that all ‘non-essential businesses’, should close for a period of at least 3 weeks (and possibly beyond) we acknowledge that this could have a devastating effect on many business owners ability to trade and generate income.  We have summarised below the support measures offered by the UK & Scottish Governments which you may find helpful for your business.  We would encourage our commercial clients to contact our accounts team us if they are struggling to meet rent and service charge invoices and we will work closely with you and your Landlord to help you as much as possible through any difficulties.

UK Government Assistance Measures

  • Coronavirus Job Retention Scheme
  • Deferral of VAT and Income Tax payments
  • Statutory Sick Pay relief package for small and medium sized businesses (SMEs)
  • 12-month business rates holiday for all retail, hospitality, leisure and nursery businesses (England)
  • Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief
  • Grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 and £51,000 (England)
  • Coronavirus Business Interruption Loan Scheme offering loans of up to £5 million for SMEs through the British Business Bank
  • New lending facility from the Bank of England to help support liquidity among larger firms, helping them bridge coronavirus disruption to their cash flows through loans
  • HMRC Time To Pay Scheme

Further information on how to apply for help is available through the following link:

Scottish Government – Additional Assistance Measures

  • 75% rates relief for retail, hospitality and leisure sectors with a rateable value of less than
  • £69,000 from 1 April 2020
  • £80 million fund to provide grants of at least £3,000 to small businesses in sectors facing
  • the worst economic impact of COVID-19
  • 1.6% rates relief for all properties across Scotland, effectively reversing the planned below
  • inflation uplift in the poundage from 1 April 2020
  • Fixed rates relief of up to £5,000 for all pubs with a rateable value of less than £100,000
  • from 1 April 2020

Further information on how to apply for assistance is available through the following link



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service update

Our forward planning and detailed preparations has ensured that all our staff are able to work from home to allow us to continue delivering a high level of service to all of our clients.

At this time a number of maintenance contractors have taken the decision to suspend services;  frustratingly the position can change on almost a daily basis, however, we are in regular communication with our service providers and many are adjusting their approach as guidance becomes clearer.   Throughout the course of this week our property inspectors will be keeping our clients updated, providing information specific to their property.   As always, if you need us call 0141 332 9225.

We do appreciate at times like this how important it is to help others.   That’s why over the last few weeks we have given much needed support and help to organisations who provide care packages to families who are so dependent upon them, as well as essential PPE equipment to the Glasgow Hospice.   A number of our staff are also volunteering and assisting charitable groups in their local communities and beyond.   It is more important than ever that we take care of ourselves and others.

If there is anything we can do for you, please let us know.

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service update – Local Authority services

Various Local Authority services have been impacted as a result of ongoing Government guidance. Local Authorities are working hard to continue to provide key services however we would suggest that you visit your  Local Authority website for regular updates and how any changes to services may affect you.  If there are any issues that directly impact your development your Property Inspector will contact you to advise how we are endeavouring to address this.

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Service update

We have been responding to the challenges following the Government’s decision to impose a lockdown for all non-essential services in their attempts to limit the spread of Coronavirus.  Our ground maintenance and cleaning contractors were divided as to whether or not they were deemed to be an essential service in terms of this guidance, however, some matters were clarified last week by Scotland’s First Minister, who made clear that, ‘If they can go about their business safely, this can be good for the community and we would encourage them to do so…’

It is impossible to provide development specific guidance on our website, as the position varies from contractor to contractor.  For example, one large ground maintenance company we employ on behalf of clients has indicated that it is possible to deliver a reduced service, by having fewer operatives travelling to site and observing social distancing guidance.  Other companies have said it is not possible to observe distancing requirements, and for staff safety reasons, they have suspended their service.

We will seek to keep our clients updated and this will include advising you where any contractor is not able to fulfil their duties.  In some cases, this may also extend to stopping front lawn maintenance where this already formed part of the contractor’s scope of work.  If front lawn maintenance is not being carried out, clients will not be billed.  Clients who ordinarily receive this service, may wish to cut their own front lawns, but we fully appreciate this will only be possible if you have the means available.  Contractors will resume such services as soon as practicable.  As we have said, the position is a constantly changing one, therefore our team will be emailing clients ‘development by development’ to advise owners to what extent services are specifically affected.

May we also remind owners that we previously recommended that play areas should be considered ‘out of bounds’ during the lockdown.  Maintenance contractors have also postponed risks assessment of the play areas.  However, if you have any concerns about any obvious defects with play equipment, the contractor has indicated they can provide a reactive service, in which case, please notify our repairs team who will assist you.

We would also like to take this opportunity to express our gratitude to the many clients who have written to our team with kind wishes, and offering their thanks, for the continuation of our services during such difficult circumstances.  Please do not hesitate to contact our office if you require any assistance.  If you do not have the direct dial telephone number or email address of your main contact, you can call our switchboard on 0141 332 9225.  You can also reach us at

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service update – keys

Whilst we have arranged for all of our staff to work from home we recognise that many of our clients and contractors will require access to areas within buildings to carry out essential maintenance and as such we have implemented a process that allows keys to be collected from our office, by appointment, between the hours of 2pm-5pm Monday – Friday.

If you, or a contractor acting on your behalf, requires keys for access please contact our office either by telephone 0141 332 9225 or by email to to make the necessary arrangements.  There are strict guidelines in place to help facilitate this process and we would ask for your cooperation to allow us to continue to provide this service.


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service update – contractors

We are in regular communication with our contractors regarding the services they are able to provide.

Our contractors service provision is based on current Government guidance and they are adapting as relevant information and guidance is provided.

We will contact affected owners with updates as soon as possible.



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continuation of service

This is undoubtedly an extremely worrying time for many of our customers, so we want to reassure you that we are still here for you, servicing your property management needs.  Our team is working from home and can be contacted through their normal direct dial lines.  If you do not have the direct dial number of the person you wish to speak with, please contact our main switchboard on 0141 332 9225, and we will redirect your call.  Whilst emailing might seem like an appropriate way to communicate at times like this, self-isolation makes it even more important that we speak with one another, so please don’t hesitate to call if you can.

Some services have been disrupted, for example, common area cleaners and grounds maintenance contractors.  A number of companies have decided to suspend operations following the statement last night from the Government that ‘non-essential’ services should stop.   We will communicate  with clients affected on a development by development basis, via email over the next couple of days. We hope that this critical isolation period can be relaxed soon, as many clients appreciate the value that these services bring to large and small developments.  Having contacted many of the companies concerned, they have assured us that they are ready to reinstate services quickly and safely when the Government determines that is appropriate to do so.

Getting access to basic essentials can be a challenge for elderly and vulnerable people.  We have seen development owners rallying together to help neighbours which has both inspired and spirits at a much needed time.  If you think you can help a neighbour please do, or if you are concerned about someone, please contact us as we may possibly hold alternative family contact details

Please stay safe and well and remember to always maintain good hygiene as the first line of defence against this virus


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service update – play areas

Some local authorities, but not all, have taken steps to close children’s play areas to prevent the spread of COVID- 19 (Coronavirus).  Whilst this does not extend to play areas within private developments, we strongly advise against the use of these play areas, until the threat of this virus being spread is eradicated.

We cannot physically close play areas, but we would draw your attention to guidance which suggests that ‘the amount of infectious virus on any contaminated surface is likely to have decreased significantly, but only after 72 hours’…. ‘we also know that similar viruses are transferred to and by people’s hands, and therefore frequent hand hygiene and regular decontamination of frequently touched environmental and equipment surfaces, will help to reduce the risk of infection transmission’.

Knowing that play area equipment is not routinely disinfected, and given that we cannot be sure if anyone using the equipment, are themselves unaffected by this virus, it is critical, during this period of “stay at home”, and beyond if necessary, that children are advised by their parents, carers or guardians, not to use play areas or equipment, for their own safety and well-being, and to prevent the unnecessary spread of Coronavirus.

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Red Tree Magenta, 270 Glasgow Road, Glasgow G73 1UZ Tel: 0141 332 9225 Fax: 0141 332 7899 Email:
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