News

FESTIVE OPENING HOURS

 

Our office will be closed from Thursday 24 December  at 1pm and will reopen again at 9am on Tuesday 5 January 2021, however, we do have limited contractor availability to assist in the event of an emergency.

Emergency Assistance

Thankfully the weather over the festive period does not look set to be extreme although we can expect a somewhat damp Christmas 2020.   If you are unfortunate enough to need emergency assistance, we would like to reassure you that we do still have availability from contractors albeit this is limited depending on resources and weather conditions.  If you require an emergency tradesman outwith normal office hours please call 0141 332 9225 and follow our automated system, or click here for details of our emergency contractors.  If for any reason you are unable to connect to any of the contractors please make alternative arrangements and notify us at repairs@speirsgumley.com or call us during normal office hours on the next working day to discuss if you can be reimbursed for any common repairs call out charge.

Urgent maintenance general advice

  • Water ingress via your roof – contractors will not be able to access areas which are exposed, or at height, such as roofs or parapets, during extreme weather.  It will not be safe and the contractors will be unable to carry out any repairs
  • Temporary repairs may have to wait until the extreme weather subsides
  • If you are experiencing water ingress to your flat, pierce ceiling plaster to prevent water build up / bulging of plaster
  • Place a container in any areas subject to water ingress where you can do so safely, to mitigate damage
  • Move any furniture or electrical goods away from any point of ingress to protect it
  • If water is coming in through electrical light pendants, switches or sockets do not use power. Switch off the supply at the mains and call an electrician.  It may not be possible to turn your electrical supply back on until it is examined by a qualified contractor
  • If you cannot access a contractor via our out of hours number, please make arrangements for any qualified contractor to deal with urgent repairs situations linked to the storm conditions – we will ensure that any costs you incur in call out charges form part of a buildings claim for any damage

Insurance claims

Details of how to raise an insurance claim is available under our insurance page.  If we hold common buildings insurance for your property and you have a buildings claim emergency, please contact Questgate Loss adjusters on 07793 470646 quoting your policy number (if you have it) , or otherwise your insured address.  This number should be used for emergencies only and NOT for general claims.

Advice on freezing conditions :  

Temperatures can drop to extremely low levels during winter and can cause pipes in your home to freeze. When there’s a sudden rise in temperature this can cause frozen pipes to burst.  In order to help prevent  burst pipes you can take the following steps:

  • Insulate your boiler and lag the pipes.
  • Drain down any water tanks if you are going to be away for an extended period
  • Keep your central heating on a ‘frost’ setting to combat freezing conditions if you are going to be away for an extended period
  • Ensure taps are turned off properly, especially last thing at night
  • Know where the internal stop/tap valve is (usually under the kitchen sink) and how to turn it off

Finally, we all appreciate that this has been a very challenging year for many of our residential and commercial clients.  We hope that next year will be a much more positive one for all of you and we extend to each of you warm Christmas wishes.  All that is left is to do is sign off by saying cheerio and good riddance to 2020, here’s to a better 2021.

 

 

 

 

 

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Service Update

 

Following Tuesday’s announcement by the Scottish Government that specific local authority areas would be moving to Tier 4, we have looked at how this will affect business operations and services.  The full guidance is available here.

You may recall, from our previous announcements that, following the UK lockdown on 23 March, we detailed some of the steps we took at the time to deal with the impact of Coronavirus and to help us maintain a business as usual policy.  The investment in operations at that time has prepared us for the subsequent difficulties that we all unfortunately faced over the ensuing 8 months, which has allowed us to say with confidence that our services have been maintained fully and uninterrupted.

One impact of Covid-19 which we are unable to address is the hosting of co-owners meetings’ in person.  Whilst we are unable to meet clients in person, we can arrange group discussions via the various digital platforms available, if this is of interest to you.  If you feel that a group owner meeting is necessary over the next few weeks, please contact your property inspector to allow us to make the necessary arrangements.  Our experience during lockdown has shown that meetings which exceed 10 persons can prove challenging and this may be worth bearing in mind when requesting an online meeting if you live in a large development

During this lockdown our inspectors will continue to carry out site visits, but only where this is essential and there is a specific demand for this which cannot be handled remotely

Contractors

As you will know our service depends heavily on the availability of contractors to perform routine and essential work.  Government guidance says tradespeople should only go into a house in a level 4 area to carry out or deliver essential work or services, for example:

  • Carry out utility (electricity, gas, water, telephone, broadband) safety checks, repairs, maintenance and installations
  • Carry out repairs and maintenance that would otherwise threaten the household’s health and safety
  • To deliver goods or shopping
  • To deliver, install or repair key household furniture and appliances such as washing machines, fridges and cookers
  • Support a home move, for example furniture removal
  • Safety when working in someone else’s home

We have spoken with a number of contractors with whom we work and they have made clear that they are able to operate normally and will observe the required Covid-19 hygiene requirements, staying 2 metres apart, wearing a face covering and following good hand and respiratory hygiene.   Some contractors did express concern about potential for refusal of access by homeowners;  whilst we do not envisage these difficulties and would expect that our clients will be happy to admit contractors for essential maintenance, if for any reason you are concerned about a contractor entering your property and you need to discuss this with us in more detail please do not hesitate to contact your property inspector.

Access to the office

Whilst services remain unaffected across Residential, Commercial Management and Residential Letting, we have closed our office to visitors and only staff are permitted to access.    If you must meet in person with a member of our team at the office, this must be by appointment only.  Although our offices are closed to the public you can still contact us by phone, email or via our website or mobile app to report any matters that require attention.  Our calls are busier at this time of year with weather related issues and with November quarterly common charges invoices having been issued.  We therefore encourage clients wherever they can to make payment via our web, app or gateway to reduce your waiting time.

We will continue to monitor official guidance and will provide further updates via our website.

Finally, we hope you remain safe and well.

 

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Service Update

We continue to provide a full service to our clients across Residential and Commercial Management and Residential Letting however, due to ongoing guidance from the Scottish Government our offices are closed to walk in visitors, this includes clients.    If you require to meet with a member of our team at our offices for any reason this must be by appointment only.

Although our offices are closed to the public you can still contact us by phone, email or via our website or mobile app to report any matters that require attention.  We would also encourage clients to make payments via our online portals if possible.   Our property inspectors continue to carry out site visits, although we are unable to meet clients in person we are happy to arrange digital meetings via the various platforms available, if this is of interest to you, please contact your property inspector to allow us to make the necessary arrangements.

We continue to monitor Guidance and will provide further updates via our website.

We hope you remain safe and well.

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Important Information

Speirs Gumley Property Management changed its legal status and with effect from the 5th of May 2020 is now Speirs Gumley Property Management Limited.  This did not involve any change to the controller of the business, which remains wholly owned by Lorraine MacDonald, nor were there any changes to the core business processes for our customers.

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Glasgow Fair Bank Holiday

Our office will close on Friday 17 July at 1pm and reopen again for business on Tuesday 21 July at 9am.

If you require a tradesman while our office is closed please call our main number 0141 332 9225 and you will be directed to the appropriate contractor.  Please note that contractors out of hours service is limited to essential emergency visits only.  Please bear in mind that this service is dependent upon contractors available resources which may be reduced at this time due to the Coronavirus outbreak, as well as the ability of the contractor to work safely in compliance with Government guidance.   If you are unable to connect to any of the contractors for any reason please make alternative arrangements and notify us at repairs@speirsgumley.com or call us during normal hours on the next working day.

We hope you are staying safe and well.

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service update

We are all very encouraged by the ‘downward and sustained trend in new cases of COVID- 19’, and with the move into Phase One of the Four Phase route map out of lockdown.  We at Speirs Gumley continue to provide a full service to our clients across Residential and Commercial Management, and Residential Letting.  Our full Team remain available to deal with your enquiries.  We have been dealing with a steady volume of calls during this period, which suggests that necessary repairs and maintenance is continuing during challenging operating conditions.  Our Lettings Team have also been continuing to progress a number of new business enquires amidst a changing marketplace, with a number of legislative changes to consider too, and this remains encouraging.

We have maintained regular communication with our clients and this engagement has been essential to ensure we have been able to fulfil client requirements during this period.  We have been getting much better at meeting with clients utilising video conferencing facilities, and this has allowed scheduled meetings to continue as planned, and indeed for more meetings to be scheduled and matters dealt with remotely, preventing unnecessary delays.  Experience has shown us that these online meetings can be successful when numbers are relatively low.  This has been a welcome method of communicating with our clients, and we fully intend embracing this format as we move out of lockdown, where circumstances permit.

Our preferred list of contractors are still operating, to provide essential services such as cleaning, gardening, maintenance, repairs and testing.  Some Firms have increased their workforce as we move into Phase One of the route out of lockdown, but they continue to provide their assurance that they are providing these services while complying fully with guidance on the safety and welfare of their workforce and the public.

We will continue to update through our website generally as things continue to develop, however our team will continue writing to our clients with site specific information and, again, we would please encourage you to register your email address with us if you have not already done so to glasgow@speirsgumley.com to help us provide you with regular real-time updates.

In the meantime, please contact us directly if you require assistance, and we hope you remain safe and well.

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service update – bank holiday

Our business is operating normally and in line with Government guidance all staff are working from home.  Our office will close on Friday 22 May at 2pm and reopen again for business on Tuesday 26 May at 9am.

If you require a tradesman while our office is closed please call our main number 0141 332 9225 and you will be directed to the appropriate contractor.  Please note that contractors out of hours service is limited to essential emergency visits only.  Please bear in mind that this service is dependent upon contractors available resources which are reduced substantially at this time due to the Coronavirus outbreak, as well as the ability of the contractor to work safely in compliance with Government guidance.  If you experience any difficulty in obtaining assistance from an out of hours contractor, please email details to glasgow@speirsgumley.com and you will receive a response from a member of our team.

We hope you are staying safe and well.

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service update

We are aware that the Scottish Government are working with employers to develop guidance on safe workplaces and have established working groups across 14 sectors to consider how quickly, and in what manner, we can start to return to work.  Early priorities include the construction sectors and we continue to liaise with industry bodies in relation to when businesses such as roofers, builders, electricians, plumbers, joiners etc will be allowed to fully reopen.  We will continue to provide information to our clients as details become clearer.

In the meantime our preferred list of contractors are still operating, where it is safe to do so, to provide essential services such as cleaning, gardening, maintenance, repairs and testing.  We have had assurances from contractors that they are providing these services while complying with guidance on the safety and welfare of their workforce and the public.

Call Management during Covid-19

We tend to experience higher than normal call volumes at invoice billing periods. Presently, during the Covid-19 lockdown, all calls from our main switchboard are being redirected to staff mobiles who are working from home. This has worked well however we rely on the mobile networks operating efficiently and in some cases there have been dropped/lost calls. To assist us in dealing with your enquiry efficiently it would be helpful if you could email glasgow@speirsgumley.com and we will ensure that your enquiry is redirected and responded to within 48hrs.   If you wish to pay your account we would encourage you to use our online facilities i.e Client Gateway, Website or mobile app.

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service update

We are continuing to monitor the advice of Government and making preparations for a return to the office environment when the current lockdown is lifted.  It appears very likely that any post lockdown return will have to embrace a “new normal’ for some considerable time and we have been looking closely at existing working practices within the office to see how these can be adapted in line with new guidance.  Safety of our staff is paramount of course, and we will be taking every sensible step at our disposal, which allows us to continue to function fully as a business.

We have been delighted that our preparations for the remote working of our entire workforce from home have been so successful, which has been vital in ensuring that we could continue to deliver our management service across all departments.  Regular communication with our clients has been a key aspect of this, as has our engagement with contractors to ensure that contracts have continued wherever possible and safe to do so.  We have also embraced new methods of communications such as group video conference meetings with some clients and contractors, which has been well received.  This has given us food for thought for the future with the possibility of evening meetings using this format, where meeting in person isn’t possible.  It seems likely that the entire business community will have to become accustomed to these new ways of working in the post coronavirus era, at least until such time as a vaccine is found for Covid-19.

We appreciate that this has been a particularly worrying time for all of us and we know that there is still a long road ahead before we get back to some sense of normal.  Until that time please be assured that we will be doing our utmost as your agent to look after your property.   If you need to speak with us about any specific maintenance matter or you feel isolated and simply need to have a chat with your property inspector or manager about the services or the general management of your property, please do not hesitate to call us on 0141 332 9225.

A further update is expected from the Scottish Government following the 7  May review date at which time we will provide any relevant updates for our clients, through the website, and we will continue to issue bespoke updates for your building by letter, or email, where specific issues need to be communicated.   

Take care and please stay safe.

 

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service update

As you might expect we have been paying close attention to Government announcements regarding business community and how the current COVID-19 situation affects our service and maintenance contractors that we employ on your behalf.  

We recognised very early into this national crisis that we could not simply ‘switch off’ services for managed developments and as such have not furloughed any of our staff, we continue to work from our homes in a fully operational state to ensure that we can provide a service to our customers, in fact we are busier than ever with the many challenges that COVID -19 brings. Many of the services are essential and critical to the safety and running of buildings and must operate as normally as possible.  We are of course talking of things like; lifts, automatic gates and barriers, access control, landlords electrical supplies, fire safety systems, emergency lighting, smoke controls, water treatments and water pumps, and cleaning to name just some.  We have been in regular communication with many contractors to ensure that their services can be maintained and, where it has not been possible to do so, we have been writing directly to the affected developments.    

Some contractors, particularly grounds maintenance contractors took the decision to furlough staff 3 weeks ago but now appear set to return to operations subject to putting in place appropriate measures to comply with social distancing.  We have had discussions with a number of the large contractors emphasising that they must only do so where they can implement robust measures when travelling to site and handling machinery  

We will continue to update through our website generally as things develop, however our team will continue writing to our clients with site specific information and, again, we would please encourage you to register your email address with us if you have not already done so to glasgow@speirsgumley.com to help us provide you with regular real-time updates   

In the meantime, everyone at Speirs Gumley wishes our clients a Happy Easter Bank holiday and please stay at home and stay safe. 

 

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Red Tree Magenta, 270 Glasgow Road, Glasgow G73 1UZ Tel: 0141 332 9225 Fax: 0141 332 7899 Email: glasgow@speirsgumley.com
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