News

Office closed for staff training

Our office will be closed from 9:30am on Friday 14 September for staff training.  If you require an emergency contractor during this time please call our main office number 0141 332 9225 to be connected to the appropriate trade.

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Speirs Gumley Residential Letting Win award at 2018 ESTAS

ESTAS18-SPIERSGUMLEY-2018-LAT_BRONZE_SCOTThe Scottish based agency received the Bronze in the Scottish category, Best Letting Agent (rated by tenants) at the prestigious ESTAS Customer Service Awards for 2018, the biggest awards in the UK property industry. The winners were announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.

The awards, celebrating their 15th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 36,000 surveys were completed by customers during the competition.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS are special because shortlisted and winning firms are selected purely on the service you deliver to your clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

Estate and letting agents were recognised in 25 regions around the UK.  National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS brand helps generate consumer trust for all property professionals involved in the home moving process.”

Charlie Bryant, the new Managing Director ZPG’s Property division addressed the audience “ZPG’s objectives are precisely aligned with those of The ESTAS because we know how demanding consumers are, The ESTAS awards are based on the public votes you receive, so your recognition today is much deserved. Many congratulations to all of this year’s winners and runners up who have been recognised for the excellent standard of customer service they delivered throughout the year.”  

Robert Nixon Director of Speirs Gumley Residential Letting said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance.  We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service and this proves we are delivering what we promise.”

 

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Speirs Gumley Residential Letting Shortlisted for 2018 ESTA Awards

Estas

Speirs Gumley has been recognised for its outstanding customer service to its clients by the biggest award scheme in the UK residential property industry.

The ESTAS sponsored by Zoopla determines the best letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent during the home moving process.  This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with 36,000 customers completing one of the online ESTAS surveys.

The winning regional and national letting agents will be announced at the 15th annual ESTAS ceremony at the Grosvenor House Hotel in London on 20th April.  The awards will be presented by TV property expert Phil Spencer in front of 1,000 of the UK’s top property professionals, Spencer said “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.

Simon Brown, founder of The ESTAS says “Our job is to highlight agents who are providing exceptional levels of customer care through the moving process. At The ESTAS we believe the only way to judge the performance of an agent is to ask the clients who have experienced the whole service from an agent. Agents really prove their worth when things go wrong, which they sometimes do, that’s when their experience and professionalism really comes into play.”

Athena Hubble, Commercial Director at headline sponsor Zoopla said, “This is our eighth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts. Good luck to all those taking part and I look forward to meeting the winners on stage in April!”

Glenn Seddington, Managing Director at sponsor SULU said “We’re delighted to be sponsoring The ESTAS this year.  Our software has been designed to help agents with the all-important council and utility notifications along with our support team on standby to take care of any billing issues and ongoing training and assistance. I’m can’t wait to present the trophies to the winners at the awards on 20th April.”

Robert Nixon, Director of Residential Letting said “We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off”.

 

 

 

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Friday 2 March – update

Our office telephone switchboard will close at 1pm today.

If you require to contact us please email glasgow@speirsgumley.com and we will respond as quickly as possible.   If you require an emergency tradesman please visit http://www.speirsgumley.com/emergency-contractors

Account payments can be made via our website or mobile app, you can also report repairs by either of these methods.

Our staff continue to access e mails remotely and are responding where possible.

We would like to thank our clients for their patience during this period of severe weather.  We continue to monitor weather warnings and advice from authorities and hope to have full service resumed as quickly as possible.

 

 

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Important information Friday 2 March

Our office is open today however we have a very limited number of staff in therefore if you are calling the office we would ask that you bear with us as lines may be busy.

Payments can be made via our website or mobile app, you can also report repairs by either of these methods.

Throughout this period of severe weather our staff are accessing e mails remotely and responding where possible.

Our company e mail accounts management@speirsgumley.com and glasgow@speirsgumley.com continue to be monitored so please do not hesitate to contact us and we will respond as quickly as possible.

If you require an emergency tradesman please visit http://www.speirsgumley.com/emergency-contractors

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Important Information for Friday 2 March

We are continuing to monitor weather warnings and advice from the authorities.  We hope to have the office open tomorrow morning with a skeleton staff.  We will assess matters in the morning and issue further details.

Throughout this period of severe weather our staff have been accessing e mails remotely and responding where possible.

Our company e mail accounts management@speirsgumley.com and glasgow@speirsgumley.com will continue to be monitored so please do not hesitate to contact us and we will respond as quickly as possible.

If you require an emergency tradesman please visit http://www.speirsgumley.com/emergency-contractors

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Important Information Thursday 1 March 2018

Following advice from the authorities our office will remain closed today.

We would however reiterate that staff will be accessing e mails remotely where possible and our company e mail accounts management@speirsgumley.com and glasgow@speirsgumley.com will also be monitored. Please do not hesitate to contact us and we will respond as quickly as possible.

If you require an emergency tradesman please visit http://www.speirsgumley.com/emergency-contractors

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Important Information

The safety of our staff is paramount to us therefore we will be following the advice of the authorities for Thursday 1 March and our office will be closed until at least noon.

Staff will be accessing e mails where possible and our company e mail accounts management@speirsgumley.com and glasgow@speirsgumley.com will also be monitored.  Please do not hesitate to contact us and we will respond as quickly as possible.

If you require an emergency tradesman please visit http://www.speirsgumley.com/emergency-contractors

Further updates will be posted as required.

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Weather Advice

Temperatures can drop to extremely low levels during winter and can cause pipes in your home to freeze. When there’s a sudden rise in temperature this can cause frozen pipes to burst.  In order to help prevent  burst pipes you can take the following steps:

  •  Insulate your boiler and lag the pipes.
  • Keep your home as warm as possible even if you are out
  • Ensure taps are turned off properly, especially last thing at night
  • Know where the internal stop/tap valve is (usually under the kitchen sink) and how to turn it off
  • In the event of a major loss out with our normal office hours please call our out of hours number 0345 604 4075. This number should be used for emergencies only not for general claims to be reported.
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The Private Rented (Tenancies) (Scotland) Act 2016

The Private Rented (Tenancies) (Scotland) Act 2016 takes effect from 1 December 2017.  This is one of the biggest changes to housing legislation in the last 20 years so we have prepared a quick guide to help you see how these changes may impact you.

You can download our information guide in PDF format here.

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194 Bath Street, Glasgow G2 4LE Tel: 0141 332 9225 Fax: 0141 332 7899 Email: glasgow@speirsgumley.com
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