How To Make a Claim

Escape of water

Escape of water is the most common reason for insurance claims.  Our brokers have prepared a guide to help you understand why claims are increasing and what you can do to minimise the risk. You can download the guide in PDF format here.

Insurance Act 2015

You can download our information guide in PDF format here.

Insurance Commission

You can download our Q & A in PDF format here.

Play Areas

We don’t insure play areas for material damage because our experience is that the cost of insuring potentially outweighs the benefit, but if owners prefer it to be insured we will be happy to do so at additional cost.  If you require any further information email

How to make a claim

If you need to make a claim under your buildings policy, there are several ways to notify us:

  • Call our Claims Department on 0141 332 9225 between the hours of 9am and 5pm Monday – Friday.
  • Provide loss details through our Insurance Claim – Notification of Loss form below and we will contact you.
  • Fax loss information (cause of damage, date of loss), estimates and photographs to our Claims Department on 0141 332 7899.

If you suffer a major loss outwith our normal office hours please call 0845 604 4075 for our out of hours service.  This number should be used for emergencies only not for general claims to be reported.

Once we have received notification of your claim we will:

  • Set up your claim on our system and submit to your insurer
  • Inform you of what needs to happen next to progress your claim
  • Keep you fully informed throughout your claim

Our preferred insurance contractors

Should you require the services of a specialist insurance contractor details of our approved contractors are listed below.  You are not obliged to use these contractors and may obtain estimate(s) from your own chosen contractor.  Please note that a minimum of two estimates are required for any claims if the anticipated costs exceed £1000.

These contractors cover Glasgow, Ayr, Prestwick, Edinburgh, Stirling and Greenock.

        • Paterson Builders – 0845 226 0354
        • Robb Reinstatement – 0131 561 4489

Insurance Claim – Notification of Loss

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Date of Loss(required)

Details of Loss including cause of damage i.e. storm, burst pipe etc.

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194 Bath Street, Glasgow G2 4LE Tel: 0141 332 9225 Fax: 0141 332 7899 Email:
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