Speirs Gumley Residential Letting was awarded as Best in Scotland Silver Winner at the Letting Agency of the Year Award 2016 in association with The Sunday Times and The Times and sponsored by ZPG.
The Main Event
On Friday 10 June, hundreds of leading Letting Agents from across the UK attended a glittering ceremony at The Lancaster London Hotel, where the winners of the most highly regarded awards in the Lettings industry were revealed. The winners were presented with their awards by rugby and Olympic leadership legend, Sir Clive Woodward, with renowned journalist, author and newsreader, Penny Smith, acting as compere.
Award winners were decided following a rigorous and thorough judging process by a panel of 20 industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, including over 150 hours of telephone interviews and independent mystery shopping exercises. The judging process was overseen by Property Ombudsman, Katrine Sporle, and Mark Hayward of the NAEA acted as Arbitrator.
What the Judges Said…
“Anyone using this agency will be able to access a comprehensive service with a strong emphasis on personal and high-level service. The tenant-focused marketing is exemplary – well thought-out, attractive and informative, and word of mouth referrals are as strong for tenants as landlords. Technology is used solely for the benefit of the business and not merely for it’s own sake. The directors have spent a lot of time identifying where, how and why it would be best used and have implemented accordingly. KPIs and other measurements have been carefully considered and communicated to the team to guarantee their buy-in, and there are regular spot checks and mystery shops by directors to make sure standards are being met. Repair monitoring and property management is very good, especially in terms of response times and maintenance resolution. The team also offers investors advice on future proofing properties to maximise their potential profitability.”
Building on success
Our Head of Residential Letting, Robert Nixon and Managing Director, Iain Friel, represented the company at the recent Award ceremony and were delighted to receive the Award on behalf of our team. Robert Nixon, Head of Residential Letting, commented “To receive the Silver Award is a massive achievement for the business and our Residential Letting department, which clearly recognises the huge efforts our team put in on a daily basis ensuring that both Tenants and Landlords receive the best possible customer experience. Our focus for the next 12 months will be building on our recent achievement, ensuring that the emphasis is still on the personal and high level of service that we have been recognised for and continuing to identify areas where technology can be used to enhance our business, ensuring that the process of renting a property from Speirs Gumley Residential Letting is effortless.”
The full judges report for the Lettings Agency of the Year Awards 2016 is available http://estateagencyevents.com/