Speirs Gumley has been recognised for its outstanding customer service to its clients by the biggest award scheme in the UK residential property industry.
The ESTAS sponsored by Zoopla determines the best letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent during the home moving process. This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with 36,000 customers completing one of the online ESTAS surveys.
The winning regional and national letting agents will be announced at the 15th annual ESTAS ceremony at the Grosvenor House Hotel in London on 20th April. The awards will be presented by TV property expert Phil Spencer in front of 1,000 of the UK’s top property professionals, Spencer said “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.
Simon Brown, founder of The ESTAS says “Our job is to highlight agents who are providing exceptional levels of customer care through the moving process. At The ESTAS we believe the only way to judge the performance of an agent is to ask the clients who have experienced the whole service from an agent. Agents really prove their worth when things go wrong, which they sometimes do, that’s when their experience and professionalism really comes into play.”
Athena Hubble, Commercial Director at headline sponsor Zoopla said, “This is our eighth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts. Good luck to all those taking part and I look forward to meeting the winners on stage in April!”
Glenn Seddington, Managing Director at sponsor SULU said “We’re delighted to be sponsoring The ESTAS this year. Our software has been designed to help agents with the all-important council and utility notifications along with our support team on standby to take care of any billing issues and ongoing training and assistance. I’m can’t wait to present the trophies to the winners at the awards on 20th April.”
Robert Nixon, Director of Residential Letting said “We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off”.