Severe Weather Conditions

The Met Office has issued a YELLOW warning regarding storm Brendan and the predicted high winds and rain have begun to impact throughout Scotland.  The warning could change quickly and we recommend checking updates regularly from the Met office website or on their twitter feed.

It is possible that some of our clients will be affected by property damage and will need emergency assistance and we would like to reassure you that we are on hand to help should this be the case.  In preparation for higher demand we have taken sensible measures to help our clients through the extreme weather event should you need it :

  • Prescheduled property inspections have been cancelled and all staff will remain in the office to take client calls
  • Contractors providing emergency assistance have been contacted to ensure that they have the resources in place to deal with as many call outs as possible
  • Our claims team are prepared for higher than normal volumes of claims
  • Our clients have access to contractors out of normal office hours via our main telephone number 0141 332 9225 or 0131 221 2266
  • Your buildings insurers have been contacted and will be on stand-by for higher than normal claims volumes
  • Your insurance broker has delegated authority with your insurer to quickly agree assistance in emergency claims situations and avoid delays for homeowners in urgent repair matters

Please bear in mind that resources of our pool of contractors are finite, and could be quickly stretched in weather events such as this.  It may therefore not be possible for them to attend to every out of hours call received.  In such instances you should take whatever reasonable measure you can to protect your property.  The information below should help you make a decision as to how best to act

General safety

  • Don’t walk under or near scaffolds, or any area, which could easily be susceptible to high winds
  • Out of office hours – report any concerns over potentially dangerous situations to the Police or Fire Scotland – eg dangerous hanging aerials, slates coming off roofs , evidence of mortar falling.  The Police have the powers in relevant circumstances to cordon off or close roads, and alert the Local Authority Building Control to take any steps in the interest of Public Safety
  • DON’T assume that others have reported dangerous matters which could affect the Public – please call 101 to report it   

Urgent maintenance issues affecting you

  • Water ingress via your roof – contractors will not be able to access areas which are exposed, or at height, such as roofs or parapets, during extreme weather.  It will not be safe and the contractors will be unable to carry out any repairs
  • Temporary repairs may have to wait until the extreme weather subsides
  • If you are experiencing water ingress to your flat, pierce ceiling plaster to prevent water build up / bulging of plaster
  • Place a container in any areas subject to water ingress where you can do so safely, to mitigate damage
  • Move any furniture or electrical goods away from any point of ingress to protect it
  • If water is coming in through electrical light pendants, switches or sockets do not use power. Switch off the supply at the mains and call an electrician.  It may not be possible to turn your electrical supply back on until it is examined by a qualified contractor
  • If you cannot access a contractor via our out of hours number, please make arrangements for any qualified contractor to deal with urgent repairs situations linked to the storm conditions – we will ensure that any costs you incur in call out charges form part of a buildings claim for any damage

Don’t hesitate to contact us if we can help you in any claim  situation, and please stay safe !

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Red Tree Magenta, 270 Glasgow Road, Glasgow G73 1UZ Tel: 0141 332 9225 Fax: 0141 332 7899 Email:
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