We will manage your development in accordance with the terms of the Deed of Conditions governing the property and subsequent relevant legislation and will also endeavour to meet the following service levels at all times.

New Clients | During the period when purchasing a property the appointed solicitor should make prospective purchasers aware that there is a property manager in place and what the owners liabilities are. Following conclusion of the purchase of the property we will contact new owners approximately two weeks after their date of entry outlining details of our services, anticipated expenditure and we may provide information specific to the property.

Residents Associations | We strongly encourage Residents Associations for all properties under our management. Associations are an excellent way of encouraging communication between owners and their property managers and also builds a sense of community within the property. We can provide guidance on forming Associations when requested.

Calls | We have dedicated departments that will be able to effectively deal with any enquiries. Repairs should be reported to 0141 302 1200 and account queries to 0141 302 1201. We will endeavour to answer all queries during the course of the telephone call however if we require to revert to you with further information we aim to do so within 48 hours.

Letters/Emails | We will aim to reply to correspondence within 7 days of receipt. If we are unable to fully answer your query within this timescale you will receive an acknowledgment which will confirm an anticipated response time.

Repairs | We expect urgent repairs to be attended to within 4 hours of notification. We expect normal jobbing repairs to be attended to within 48 hours of notification. If estimates are required we ask appointed contractors to ensure these are submitted to our office within 5 days of notification. There may be circumstances outwith our control when these timescales cannot be achieved i.e. severe weather, access restrictions etc.

Repair Costs | Excluding emergency repairs we will contact owners in advance of instructing major repair works at their property. Where the amount of float held for the property is less than the cost of specific repairs required we may ask owners to provide funding in advance of us instructing a contractor to proceed.

Proceeding with Major Repairs | All owners have an obligation to ensure their property is maintained. Where we require authorisation and advance funding to proceed with works we will write to all owners providing details of all estimates received and a specification of the works proposed. Legislation allows for repairs to be instructed providing a majority agreement is obtained however we will not be in a position to instruct repairs on this basis without the necessary funds being in place.

Out of Hours Emergencies | Should you require the services of an emergency tradesmen outwith our normal office hours you should contact our main office number 0141 332 9225 which will provide instructions on how to connect to the appropriate tradesmen. Please be aware emergency calls will be subject to the contractors out of hours rate. If you experience difficulty with this service do not hesitate to appoint a contractor of your own choice.

Inspections | We will visit your property at least 4 times per annum (tenements inspected annually). During our visits we will carry out a visual inspection of the external fabric of the building, common grounds if appropriate and internal common parts, providing access is available. We will note any obvious defects and action as required. Our inspections are not risk assessments of the property and do not constitute a survey. If these types